How phone companies drive people crazy

Every journalist has experienced this type of phone call, as have librarians, police dispatchers and I presume those in a number of other public-facing professions. This one involves a longtime friend who works for a CBS news affiliate and prefers to remain anonymous.

CALLER: “Hi, could you give me the phone number for FOX 5 in (a major city)?”

JOURNALIST: “I’m sorry?”

CALLER: “FOX 5. The TV station. Do you have the number?”

JOURNALIST: “Why do you want the number?”

CALLER: “Why do you want to know?”

JOURNALIST: “Are you calling them about a story?”

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